What is a serviced apartment?
Serviced apartments offer the comfort of flats and the service of hotels. In our PM-AM Apartments, you will always have a kitchenette, space for your luggage and an extra large bathroom. Our hotel-like services include weekly cleaning, free highspeed WiFi, 24/7 check-in and direct points of contact. That way, we combine the best elements of flats and hotels.
Why should I choose PM-AM Apartments and not a hotel?
PM-AM offers all the comfort you need while at the same time being affordable. Our serviced apartments are like stylish homes that ensure your well-being. You can decide whether or not to do the laundry yourself and you also have the possibility of self-catering. We personally take care of your requests, provide local tips and help you make your stay as pleasant as possible.
Before your stay
How do I book an apartment?
You can book quickly and easily directly via our homepage. There you will also always find the best prices. If you have any questions, you can call our reservations department on 0049 (0) 231 226 13 550 from Monday to Friday from 09:00 am to 06:00 pm. Please note that we will not be able to respond on Saturdays, Sundays and public holidays. However, you can send an email to firstname.lastname@example.org and we will get back to you as soon as possible.
Do I have to pay a deposit?
No, a deposit is not required. We just save your credit card details as a guarantee when you book an apartment. In case of any additional costs, your chosen payment method will be charged after consultation with you.
How long is the minimum rental period?
The minimum rental period for our apartments is two nights.
When do I pay for the apartment?
In general, you pay for your stay the day you check in. When you book an apartment, your credit card is only used as a guarantee. If you stay longer than one month, you just pay the instalment for the first month when you check in. After that, we will collect the respective instalments on a monthly basis. These instalments will be automatically debited from your chosen payment method.
How can I pay for the apartment?
In general, you have to pay with your credit card. If the booking was made by your company, we also accept assumptions of costs by that company. In this case, your company acts as principal renter and can pay for your stay by transfer.
How can I cancel an apartment booking?
You can cancel your apartment booking in compliance with our cancellation periods. You can find them in our general terms and conditions.
Will I receive a full refund after a cancellation?
If you cancel within the period specified in our general terms and conditions, you will be fully refunded.
Is it possible to do the laundry?
Two Miele washing machines and a Miele dryer are available in our launderette. Payments are done contactlessly via appWash. You will find an iron and an ironing board in your apartment.
Am I allowed to bring my pet?
Our PM-AM Apartments team certainly loves animals too. Nevertheless, we want to show consideration for all our guests, which is why animals are not allowed here. Thank you for your understanding.
What amenities does my apartment have?
You will find everything you need for a second home in your apartment.
Here is a short summary:
Living area and/or sleeping area:
- One French-size bed or queen-size bed per category
- Sofa and/or lounge chair
- Desk for work
- Flat-screen TV
- Enough storage space for your luggage
- Induction hob
- Oven or microwave with grill
- Electric kettle and toaster
- Cutlery, crockery, pans, pots, further cooking utensils (salad bowl, soup ladle, peeler, chef’s knife)
- Rain shower head, washstand
- Towel radiator
- Toilet, shower gel, shampoo & soap
- Towels, bath mat
During your stay
How can I extend my stay?
You can easily extend your stay by calling our reservations department on 0049 (0) 231 226 13 550 from Monday to Friday from 09:00 am to 06:00 pm. We will not be able to respond on Saturdays, Sundays and public holidays. However, you can send an email to email@example.com. Please indicate in your request how long you wish to stay.
What is the earliest/latest time for check-in?
You can check in personally on your day of arrival from 03:00 pm to 06:00 pm. If you plan to arrive after 06:00 pm and would like to be personally checked in by us, please contact us via email (firstname.lastname@example.org) or telephone (0049 (0) 231 226 13 550) one day before your day of arrival to let us know at what time we should be expecting you.
No personal check-in? Arrival after 06:00 pm? How does online check-in work?
More information will follow here soon.
What is the latest time for check-out?
Please check out by 11:00 am on the day of your departure, as the next guest is certainly waiting. Thank you for your help in enabling us to ensure a seamless process here.
When will my apartment be cleaned?
There will be a free cleaning of your apartment once a week. In order for you to know when you should expect us, keep in mind the following rule: arrival day = cleaning day. Upon request and for an additional charge of
Category S – 35.00 € per cleaning
Category M – 45.00 € per cleaning
Category L – 65.00 € per cleaning
we will gladly clean your apartment more often. Feel free to let us know if you need such a service.
At what times will there be an on-site PM-AM point of contact?
In general, you can find someone from our team at all times during the day from Monday to Friday. If you are not able to find one of our staff members personally or you swiftly want to know more, feel free to contact us.
How can I contact PM-AM personally?
You can simply talk to us on site, write us an email or call us.
On site 0049 (0) 231 226 13 552
(Monday to Friday from 09:00 am to 06:00 pm)
Reservations department 0049 (0) 231 226 13 551
(Monday to Friday from 09:00 am to 06:00 pm)
Emergency number 0049 (0) 231 226 13 550
(after 06:00 pm as well as on Saturdays, Sundays and public holidays in cases of urgency)
Am I allowed to smoke in my apartment?
No. Smoking is not permitted in our apartments. It is also forbidden to use e-cigarettes and to smoke out of the window. You may smoke in the outdoor area or on your balcony/loggia.
How safe are PM-AM Apartments?
Most of the time our staff is on site to keep an eye on things. But of course, you can consider the property you stay in a secure home at all times, thanks to the electronic locking system and video surveillance. Our external security service is also regularly present during the night to ensure your safety and will arrive immediately in cases of urgency.
You have lost your key card or your mobile phone with the mobile key?
During our regular opening hours you can simply talk to us. You will receive a replacement card or a new mobile key right away.
After 06:00 pm as well as on Saturdays, Sundays and public holidays, please call our emergency number (0049 (0) 231 226 13 550) so that we can grant you access to the building and to your apartment with remote management. Please understand that we first have to ask personalised questions to make sure that we are granting access to the right person.
If we still need to personally grant you access on site after 06:00 pm or on Saturdays, Sundays or public holidays, we will apply a flat-rate charge of 80.00 € due to the extra journey.
After your stay
Do I need to pay for something?
No. You already paid when you checked in.
Will I receive a receipt?
You will receive your receipt after check-out via email. If you stay longer than one month, you can choose to receive a receipt at the end of each month.
Is it possible to store luggage at PM-AM?
You can of course store your luggage until your departure. If you want to store it here after that, we will try to make that possible. Please note however that in some cases a long-term luggage storage might not be possible due to limited storage capacities. Thank you for your understanding.
I forgot something at PM-AM – what can I do?
If you forgot something here, please contact us as soon as possible. We will gladly send you the items you left here, you just have to pay the shipping costs.
Directions from the main station (600m walk)
Exit Bahnhofsplatz Innenstadt / Zentrum – keep right towards the „U“ building. Follow the Königswall westwards (approx. 400m). At the subway station „Westerntor“ in front and after approx. 200m you will find the object on the left side of the street.
Directions from the airport until 8 p.m. (by AiportExpress - main station)
The AirportExpress runs between Dortmund Central Station and the airport during the airport’s operating hours (07.00 a.m. – 08.00 p.m.), the journey time is approx. 25 minutes (non-stop). The airport stop is directly at the terminal / departure level. The AirportExpress stop at the main train station is directly on the station forecourt (exit Königswall/to the city), near the cab parking areas.
Directions from the airport after 8 p.m. (by bus / subway)
Exit Flughafenring. Bus stop (directly at the terminal / departure ) of line 490 direction Aplerbeck – subway station. In Aplerbeck, change to the U47 subway line in the direction of the city center. Get off at Kampstraße and walk approx. 400m in the direction of Westerntor. At Westerntor turn left to Hohen Wall and after 100m you will find the property on the left side of the street.
Directions by car - Motorway A1
At freeway junction 86 „Westhofen“ take the A45 freeway in the direction of Dortmund-Süd. After approx. 3.4 km, take Exit 8 „Dortmund-Süd“ onto the B54 federal highway in the direction of Dortmund. After 8.2 km, use one of the three left lanes to turn left onto Südwall. After 1000 m you will find the property on the right hand side.